Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@galenicrx.com. Please note that returns will need to be sent to the following address: D. Papathanasiou 13, Greece Thessaloniki Zip Code 54629.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@galenicrx.com. Please note that returns will need to be sent to the following address: D. Papathanasiou 13, Greece Thessaloniki Zip Code 54629.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@galenicrx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theranera.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theranera.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theranera.com.

We understand that sometimes a purchase may not meet your expectations, and we’re here to make the return process as hassle-free as possible. Please take a moment to familiarize yourself with our return policy, and if you have any questions, feel free to reach out to our customer support team.

01. Returns within 14 Days

We apologize if you’re unhappy with your purchase. You have a 14-day window from the date of delivery to initiate a return. If the product doesn’t meet your expectations, we’re here to assist you in the return process. 

2. Product Condition

For a successful return, the product must meet the following conditions: 

• The product must not be opened or used.
• It should be in perfect, unaltered condition.
• All original packaging, including the product leaflet, must be included. 
  We ask that you take care when opening your package and retain all packaging materials until you are sure you intend to keep the product. 

3. Exceptions to Refunds

• Refunds will not be issued for products purchased using gift cards.
• Products bought from other retailers or pharmacies are not eligible for refunds. We can only process returns for products purchased from our official website, www.galenicrx.com. 

4. Gift Sets

If you’re returning a gift set, please note that you must return the entire set, and all packaging must be in perfect condition. We cannot accept returns of individual items from gift sets, the entire set must be returned. 

5. Initiating a Return 

To initiate a return, please follow these steps: 

Contact our customer support team at info@galenicrx.com with your order number and details of the product you wish to return. 
“You have the flexibility to select the carrier of your choice for returning your package, and you will be responsible for the associated costs. This is in accordance with our return policy 
Pack the product securely, ensuring it meets the specified conditions. 
Ship the product to the address provided by our customer support team. 

6. Refund Process

Once we receive your returned product and confirm that it meets our return policy criteria, we will initiate the refund process. Please allow a reasonable amount of time for us to process your refund. The refund will be issued to the original payment method used when making the purchase. 

We value your satisfaction, and our goal is to make the return process straightforward and fair. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at info@galenicrx.com. Thank you for choosing GalenicRX, and we look forward to serving you in the future.