Shipping & Delivery Policy

At GalenicRX, we are committed to providing a reliable, secure, and transparent shopping experience. Every order is carefully prepared and packaged to ensure that your products are handled with care and dispatched in excellent condition.

Below you will find detailed information regarding our shipping methods, delivery procedures, shipping fees, and customer support.

1. Shipping Destinations

GalenicRX currently offers shipping services exclusively within Greece, including mainland and island destinations.

International shipping is not available at this time.

2. Shipping Methods & Delivery Partners

To ensure safe and convenient deliveries, we collaborate with two trusted delivery providers:

• ACS Courier: Door-to-door delivery to the address provided during checkout.

• BOX NOW: A flexible collection service allowing customers to receive their orders at an available automated parcel locker.

Available delivery options are displayed during checkout, depending on your location and service availability.

3. Shipping Fees

We maintain a simple and transparent shipping policy.

• Standard Shipping: €3.00 per order.

• Complimentary Shipping: Free shipping on orders exceeding €50.00.

All applicable shipping charges are clearly displayed before completing your purchase.

4. Order Processing & Dispatch

Every order is carefully reviewed, prepared, and packaged before being handed over to our delivery partners.

Orders are dispatched within five (5) business days following order confirmation and successful payment.

Please note that:

• Business days exclude weekends and official public holidays.

• Orders placed during weekends or public holidays begin processing on the next business day.

• Delivery times following dispatch may vary depending on the destination and selected shipping provider.

• Unexpected delays may occasionally occur during periods of increased demand or due to circumstances beyond our control.

In the event of a significant delay, we will make every reasonable effort to keep you informed.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

You may monitor your shipment through the respective delivery provider's tracking service.

For BOX NOW shipments, collection details and instructions are communicated through the carrier's notification system.

6. Delivery Issues & Customer Assistance

At GalenicRX, ensuring that your order arrives safely is an important part of our commitment to customer satisfaction.

If your shipment is delayed, arrives damaged, or you experience any other delivery-related issue, our customer support team is available to assist you.

Please contact us at galenicrx@gmail.com, including your order number and a brief description of your inquiry.

7. Contact Information

We are committed to providing dependable customer service throughout your shopping experience.

For any questions regarding shipping, deliveries, or your order, please feel free to contact us.

GalenicRX | Pharmacy

11 Chrysostomou Smyrnis Street
57400, Sindos, Thessaloniki
Greece

Email: galenicrx@gmail.com
Website: www.galenicrx.com